Last updated: 14/12/2023

Version: 2.0

1 - DEFINITIONS

These Terms and Conditions (T&Cs or Agreement) constitute and govern the contractual relationship between the parties, STS; and you, as the user, hereinafter referred to as you or the Player.

STS refers to STS.Bet Limited, a company incorporated under the laws of Malta, having the following registered address: STS Gaming Group, Skyway Offices, block C, 3rd floor (C5), 177/179 Triq Marina, Pieta, PTA9042, Malta.

STS is licensed and regulated in Malta by the Malta Gaming Authority via Licence XXX/XXX/XXX/XXXX issued by the MGA on XX.XX.XXXX.

The following terms and expressions are to be interpreted as follows unless clearly stated otherwise:

Account means a personal account opened by the Player and maintained by STS allowing them to participate in the Services.
Game means any gaming activity offered by STS on a Website for the benefit of Players, approved by the appropriate Regulatory Authority.
Login and Password mean login and password details that are chosen by the Player upon registering on the Website.
Registration Form means a form that a Player fills in to create a Player Account.
Regulatory Authority/MGA means the Malta Gaming Authority (Building SCM 02-03, Level 4, SmartCity Malta, Risacoli SCM 1001, Malta).
Service means games of chance played against the house, the outcome of which is not generated randomly, but is determined by the result of an event or competition extraneous to a game of chance, and whereby STS manages its own risk by managing odds offered to the Player.
Software means software licensed by STS, including all programs and databases and any other derived content whether accessible or otherwise used by the Player through the Website, allowing them to participate in the Services.
Website means www.stsbet.com and all other websites connected to it and accessible through links and applications.

2 - AGREEMENT & GENERAL

It is strictly prohibited for underage people to participate in gambling. Individuals must be at least 18 (of the applicable age in the respective country). If the Player is a person under the legal age to gamble, they are forbidden from using the Services. Under no circumstances can a person under the legal age to gamble access our Services.
The Player declares that they have never been diagnosed as a compulsive gambler and do not have any mental issues which might affect their judgement or decision-making.
STS might require Players to provide us with proof of age and to disable their activities if there are reasons to believe that they are not of the legal age to gamble.
The right to access and/or use the Website may be illegal in certain countries. The Player is responsible for determining whether accessing and/or using the Website is legal in their jurisdiction and whether any restrictions and/or prohibitions apply in their dome country or country of residence. STS will be in no way held responsible or compensate any losses incurred by the Player due to their failure to comply with the domestic law. It is forbidden to use any software or technology that allows circumventing any geo-restrictions. A Virtual Private Network (VPN) and such behaviour should be deemed as fraud. In the case of the Player's misconduct, STS has the right to refuse and/or cancel Services.
STS will decline registrations from the following countries: France, China, North Korea, Turkey, Poland, United States, Switzerland, Syria, Iraq, Iran and Russia.
The right to access and/or use the Website is also prohibited to individuals who had been banned from gambling under a court order, and/or to persons who had self-excluded themselves from gambling prior to registration.
T&Cs may be published in several languages. In case of confilct between the language versions published on the webiste, the version which is most beneficial to the player shall prevail.
The division of the T&Cs into sections and the insertion of headings are for convenience of reference only and shall not affect the interpretation of the T&Cs.
All Players accessing the Website agree to act accordingly to the T&Cs, governing the use of the Services. The T&Cs describe terms, conditions, and risks applicable to the use of the Website. The Player should contact Customer Support before using the Services, should they have any questions regarding the T&Cs.
The Player must read and accept all of the T&Cs without any modifications, before they may become an active and registered user of the Website. By continuing to access or use the Website, the Player agrees to abide by and declares that the T&Cs presented herein and all those incorporated by reference have been understood. If the Player disagrees with being bound by the T&Cs and does not wish to use or access the Website after registering, they must inform us in writing immediately.
This Agreement is effective upon acceptance of the registration process for a newly registered Player.
This Agreement shall be governed by and interpreted in accordance with the laws of the Republic of Malta excluding that body of law pertaining to conflict of laws. All legal actions or proceedings arising under this Agreement will be brought exclusively in courts located in Malta, and the parties hereby irrevocably consent to the personal jurisdiction and venue therein.
STS will not be liable in any way to any persons in the event of force majeure, or for the actions of any government or other legal authority. If any provision in this Agreement is held to be illegal, invalid or unenforceable, this will in no way affect other provisions of this Agreement - those will remain valid and enforceable.
Failure of a party to enforce any rule, right or provision of this Agreement shall not be deemed as a waiver of said right or provision.
STS reserves the right to amend the terms at any time, and in such circumstances, it shall publish the most recent version of the terms on its website. Among others, the terms may be changed in order to avoid fraud or to add more clarity to using conditions, as well as for getting in accordance with law requirements, or due to the changes in games and bonuses, rules changes. Any material changes will be notified to the Players in advance, and the players are obliged to read, understand and accept the updated terms and conditions, before changes come into effect, and therefore being allowed to bet. In case the Players do not agree to the new changes, they are not allowed to play on the Website, but are allowed to withdraw their balance.

3 - AVAILABILITY

The Services are available to and may only be used by individuals who can form legally binding contracts under the applicable law.
From time to time, all or part of the Website may be unavailable for use by the Player due to maintenance of the Website and/or alteration or amendment of any of the Website’s products.
STS provides no guarantee for the uninterrupted availability or the service ability of the services offered, yet will take reasonable efforts to correct any possible errors and/or problems.
For time-critical events, the Player might be at a disadvantage because of technical issues such as slower network speeds, or slower end user device performance.

4 - REGISTRATION AND IDENTIFICATION

In order to participate in Services as a Player, a registration form needs to be completed on the Website in which the Player must provide us with the below-mentioned information. By accessing the Website and creating the Account, the Player declares to provide valid, complete and correct information. Any false information, misrepresentation or impersonation, use of false headers or other acts to omit or conceal the true identity from STS for any purposes will be deemed as fraudulent and prosecuted to the fullest extent of the law.
The Player is expected to provide STS with:

Date of birth, confirming that a player is over 18 years of age or any other legal age to gamble, as applicable in the player’s particular jurisdiction.
Name, last name.
Permanent residential address.
Valid email address and/or mobile number.
Place of Birth.
Personal and confidential username - the Username must be unique and clearly identifiable. Offensive, improper or indecent usernames are forbidden. STS reserves the right to suspend Accounts with unacceptable Usernames.
Password - choose a strong and unpredictable password for security reasons. The Player is responsible for ensuring that the Password is kept safe and secret.

The Player must register using their own name. It is strictly forbidden to register on a third party’s behalf. Such action should be deemed as fraud.
Provided information needs to be kept up-to-date. The Player is responsible for making required changes of name, address and email address on their Account, or informing Customer Support about them, without any delay.
Should it be revealed upon the verification process that the information provided is false or inaccurate, STS is entitled to suspend or terminate the Account and retain any winnings. Furthermore, the Account may be blocked or closed if the Player will not provide the requested information or documents or if they provide STS with false or misleading documents.
The Player is responsible for keeping the Username and Password secure. STS holds no responsibility for any loss of funds or damage caused due to any act or omission if the Player caused unauthorised, inappropriate or irregular use of the Account.
It is strictly forbidden for the Player to register another (duplicate) Account - only one Account per person is permitted. Holding more than one Account is known as multi-accounting and is strictly prohibited and should be deemed as fraudulent, regardless of whether the duplicate Account is registered under the Player’s own details, details of a third party or false details. STS reserves the right to close all multiple accounts at any time. If STS has reasonable grounds to consider that fraud has been committed, it reserves the right to cancel any related transaction, bonus or any other promotion without prejudice to any other action, and to retain all the remaining funds.
If the Player notices that they have more than one account, the Player must notify STS immediately.
It is prohibited to sell, transfer and/or acquire Accounts to/from other Players. Where there is a right to believe such transfer took place, STS reserves the right to close such accounts and withhold any further transactions.
There is no general right to registration and participation in the Services. The registration may be refused, or the Account may be closed by STS in cases, including but not limited to, providing false details, multi-accounting, bonus abuse, fraudulent activity or a negative risk assessment. The registration and setting up of the Account are free of charge.
In some instances, We are obliged to ask the Player to verify their identity. All provided documentation should be legible, readable, in the right format, not cropped, and shall be according to further specifications that we might ask the Player.
If the Player does not submit the required documents within the indicated time frame of receiving the respective notice, We have the right to confiscate the winnings, return the deposits and close the Account.
In some instances, electronic verification checks might be carried out to confirm the Player’s identity and bank account details, but even then, we have a right to ask the Player for further documentation.
When STS needs further information and documents from the Player, then verification usually takes up to 72 hours after receiving all the requested documents.
In order to carry out its Services adequately, STS needs to process Players’ personal data in accordance with our Privacy Policy stipulated below.

5 - PASSWORD SECURITY

The Player is advised to choose a strong and unpredictable password for security reasons. Keeping the password safe and secret is the Player’s responsibility, and it should never be revealed to others.
It is the Player's responsibility to keep their Username and Password confidential. Gameplay on the Account will be considered valid, regardless of who participates in the Game. The Player should notify STS immediately should any concerns regarding security and privacy arise, in order for new security details to be created.
STS is in no way responsible for the potential access to the Account by a third party and will not be held responsible for any eventual loss of funds or damage suffered due to the illicit use of the Password by a third party. It is the Player's sole responsibility to ensure the security of their login details.

6 - LEGAL RESTRICTIONS

The Player confirms they understand that laws regarding online gambling vary throughout the world, and it is their responsibility to ensure compliance with any legislation relevant to their country of residence. The ability to access the Website does not mean that Services are legal under the jurisdiction relevant to the Player’s country of residence. It is forbidden to use any software or technology that allows circumventing any geo-restrictions, for example, a Virtual Private Network (VPN).
STS does not intend that the Services should be available in countries in which online betting is illegal. The Website does not constitute an offer, solicitation or invitation to use the Services in any jurisdiction in which such activities are prohibited by law.
Should a Player violate these conditions and register from a restricted country, STS reserves the right to close the Account permanently.

7 - LIMITED USE

STS grants the Player a non-exclusive, non-transferable and limited personal licence to use the Website.
The Player shall not copy or resell any marketing materials appearing on the Website without direct, prior, written consent from STS.
The Player agrees to use the information received only for the purpose of using Services and executing transactions inside and within the Website. It is forbidden to use any electronic communication feature available on the Website, for any purpose that is unlawful, indecent, harassing, abusive, intrusive, defamatory, obscene, threatening or in other ways hateful or harmful.

8 - MISCONDUCT

Misconduct is forbidden on the Website. It is deemed as a violation of the T&Cs if the Player, amongst others:

Provides inaccurate, false or incomplete information intentionally.
Attempts to manipulate a result of the games through concerted practices, alterations of the program or in any other undue way. This includes, but is not limited to, situations in which evidence suggests that a group of players have placed identical or a similar series of bets.
Purposely cause malfunctions or defects on the Website in order to undermine the natural flow of the game.
Register multiple accounts.
Violate any other provisions of the T&Cs.

It is forbidden to decompile, attempt to decompile the software on the Website or develop any software that interferes with the software used on the Website. It is strictly prohibited to use any software or program that facilitates artificial intelligence, together with any software that allows players to cheat or give them an unjust advantage while using the Services. STS is entitled to take all necessary steps and actions in order to detect and prevent the use of such technology. Should STS identify or have grounds to believe that the prohibited software was used, we reserve the right to freeze the Account, return any deposits (minus withdrawn winnings) and/or to block the Player from using the Services in the future.
The Player shall not send to or post on STS website content that is unlawful or infringes upon the rights of third parties. In particular, the Player agrees to:

respect the privacy of other players,
not to post or create any racist, xenophobic or otherwise derogatory, pornographic or sexually derogatory comments on the website;
not to harass or threaten other players in any way;
not to post advertisements or chain letters;
not to scout and collect personal data about other players without their explicit consent;
not to transmit any kind of viruses and spam or any other kind of interference or interruption of other computer systems and programmes;
not to post or distribute messages for the sole purpose of transmitting religious, political or ideological content.

When contacting Customer Support via chat or e-mail, the Player must not use abusive or offensive language, harassment, threats, send spam or chain letters, nor make any racist, xenophobic or otherwise derogatory, pornographic or sexually derogatory remarks.
In the event of misconduct, STS is entitled to immediately terminate the Agreement and exclude the Player from further use of the Website. Further, STS is entitled to interrupt and void ongoing games and/or bets, to block the Player or the Account without prior notice, and to retain a Player's credit and winnings achieved through misconduct until clarification of the situation. If the misconduct is then later confirmed, STS reserves the right to confiscate any winnings.

9 - ACCOUNT CANCELLATION

STS is entitled to refuse, cancel the Services, and/or refuse to payout winnings to anyone for reasons including, but not limited to:
If STS has a justified reason to believe that the Player's activities on the Website may be illegal and unlawful;
If STS has a justified reason to believe that the Player commits fraud, including but not limited to financial fraud, betting on all possible outcomes of a fixture or an event; or if there is suspicion of depositing money from ill-gotten means, including the use of stolen cards or any other fraud;
If STS may suffer any fiscal, regulatory, or monetary disadvantage due to the Player’s activity.
If one or more transactions on the Website are considered to be performed in violation of the Agreement;
If the Player’s activity is considered to be fraudulent, illegal, unlawful, or for improper purposes;
If it is considered that the Player used the Website in an unfair manner, cheated or took unfair advantage of STS or any of its players or if the account is used for the benefit of a third party;
If STS is requested to do so by the authorities;
If the Account is deemed to be dormant and its balance is, or reaches zero.
STS prohibits player collusion and use of devices, such as robots/bots that distort normal gameplay.
STS reserves the right to terminate events or games without prior notice, whenever it deems necessary and/or due to errors in the software of tames which cause games to work incorrectly or malfunction.

10 - ABORTED OR MISCARRIED GAMES

In the event of any information incorrectly published on the Website, STS will take remedial action in order to rectify and amend the data in the system so as to reflect the correct information. Any affected winnings will be amended accordingly.
Should a game be miscarried for any reason whatsoever, all players’ transactions are always accurately logged on our systems, therefore, we will always have access to determine what bets were placed and what happened during gameplay. Kindly contact Customer Support for any queries via email on support@stsbet.com.
We reserve the right to amend or declare results void with hindsight, if the result was caused by a technical fault, fraudulent behaviour of the Player or through a fake wager. We reserve the right to recall any payment made in error.
In case of detecting any suspicious, fraudulent activity in relation to any sports event or in case of any potential match-fixing, STS reserves the right to cancel its offer on the said event, void any bets placed on that event. In such cases wagers will be returned to players in full. Should the sports event be cancelled, STS is entitled to terminate its offer on the said event and/or consider placed bets as void.
STS reserves the right to terminate events or games without prior notice, whenever it deems necessary and/or due to errors in the software or games, which cause games to malfunction or work incorrectly.

11. SPORTSBOOK SERVICES

A bet is placed when a Player places a wager based on their prediction of the outcome of the event. Their possible gain depends on the odds issued by STS. We reserve the right to set a minimum stake for each bet.
The Player declares upon the placement of a bet:

That they have been sufficiently informed regarding the betting rules for all types of sports and are aware of betting and payout limits and accept them.
That they are not aware or do not have knowledge of the outcome of the event upon which the respective bet is placed prior to the conclusion.
That they will not take part in any manipulations which may influence or alter the outcome of an event or several events on which they placed a bet on, and they are not aware of any manipulations of these events.
That they do not place bets upon the instructions (of) or in association with other parties and it is their sole decision.
That they are not a member of a group that is barred from betting on the Website. These are in particular: participants in the betting events on offer, functionaries, coaches, active athletes or contestants, staff members of bookies or bet-placement companies.

STS reserves the right to remove selected bets from the offer available on the Website at any time and at its sole discretion. However, any bets previously accepted will be honoured unless a serious error on odds or software was identified.
STS is entitled to void respective bets if there is suspicion of manipulation or betting fraud. In such a situation the stake monies in the bets in question shall be credited to the Account, and the Player shall be barred from future betting on the Website, the Account shall be closed and the remaining funds paid out. Suspicion of manipulation or betting fraud is deemed to be present if, for example, one or more of the following criteria have been met:

Staked funds on betting events with an unusual outcome;
Staked funds with unusually high payout results.
Multiple betting with unusual matches and/or leagues.
Staged bets with the same or pronounced changes in combinations.
Betting which suggests a group of betters is connected in terms of time and content.

Bets will be settled after the result is announced. STS reserves the right to settle the funds after any investigations are completed if there is a suspicion of fraud in relation to the match-fixing of a particular event.
STS has the right to correct any obvious errors or mistakes. In case of obvious errors, STS reserves the right to deem all affected bets invalid and refund all stakes. Moreover, if the bet is accepted at a price that is significantly different from those available in the general market at the time the bet was made or clearly incorrect considering the chance of the outcome occurring, then STS has the right to void such bets. An obvious error could be made as a result of human error or system-related technical problems which might lead to incorrect information being published on the Website. For example, wrong over/under line, incorrectly displayed (reversed) handicap line, wrong name of the team or participant, clearly wrong odds or incorrect decimal place (25 instead of 2.5), incorrect deadlines or any technical errors etc.
It is not allowed to place bets within the same bet slip that stands in direct correlation. These kinds of bets might be deemed void even after the result of the event is determined.
The maximum stake of the bet is dependent on the amount STS accepts at the time the bet is placed and may vary for each sport and individual player. If the bet is higher than the automatic acceptance level set out by STS (such amount might be changed without prior notice), then the stake will be examined manually (Super Bet function). All bets sent for manual acceptance may be rejected, partially accepted or fully accepted regardless of how the request is made by the Player. STS reserves the right to decline any bet that is up for manual approval. Any bet that, for whatever reason, has not been manually reviewed before the game starting time - will get automatically voided. STS reserves the right to separately establish all betting limits for each individual player and bet.
If for some reason, a betting market or event is not covered by the rules and regulations - including special rules placed on the betting market on the website, STS reserves the right to determine the outcome of each event on a case-by-case basis.
We will declare void any bets placed after the effective commencement of the event to which a bet refers, except for Live Betting.
STS reserves the right to suspend a market and/or cancel any bet/wager at any time. When a market is suspended, any bets entered will be rejected. STS also reserves the right to cease betting on any markets at any time without notice.
As a general rule, whenever a bet is voided or cancelled, regardless of the reason, the winnings shall be forfeited, but the original deposit will be returned to the same account from where the funds originated.
Professional sportsmen, who may be taking part in the event upon which betting is taking place, shall be prohibited from placing bets.
Situations may arise wherein STS either suspects or has proof of:

Use of the Account by an unauthorised person, or
Commission of a crime under the applicable criminal law, in particular a crime against the credibility of documents or against property, or
The Player failed to comply with the Terms and Conditions.

In such cases, STS will void all winnings occurring after such fraudulent activity and refund the deposit to the same account from where the funds originated.

STS reserves the right to block the Account should We conclude that a Player is betting under the influence of alcohol and/or drugs.
If STS has reasonable belief that the Player committed or in any way was involved in fraudulent proceedings or activities of any kind, STS reserves the right to terminate the Agreement, close the Account and withhold all remaining funds in the Account. Fraudulent activity may be considered as, amongst others: forgery, use of stolen or falsified debit cards or account numbers, organised betting, collusion and submission of data or documents which are forged, stolen or otherwise misappropriated.
Errors

STS cannot be held responsible for any typing, human or palpable error which leads to any errors or omission, including the announcement, publication or prices marking, paytables or results other than those intended; or bets being accepted that contravene these T&C. STS will make every reasonable effort to investigate and take action to rectify them promptly and daily. In cases where a bet was accepted at an incorrect price, we reserve the right to void it.
STS is not responsible for the accuracy of odds, prices or other information displayed on third-party or affiliate websites and we accept no liability in the event of odds or other materials being displayed incorrectly or otherwise in error on such third party websites.
Whilst we make every attempt to ensure that any content used on the Website is accurate, such content is subject to error and may not always be 100% accurate. Content on the Website may therefore vary significantly from content in relation to the same event on other media sources. In agreeing to these T&C, you expressly acknowledge and agree that content may be inaccurate and subject to error, the content is not intended to amount to advice or recommendations and is provided for information purposes only. Content should not be relied upon when placing bets, which are made at your own risk and discretion. You further agree that under no circumstances will we be liable in any way for any content, including, but not limited to, any errors or omissions in any content, or any losses or harm of any kind resulting from the use of any content posted, emailed, transmitted or otherwise made available on the Website.
We shall not be held responsible for losses from any technical errors where Bets were offered, placed or accepted which otherwise would not have been, including situations where Bets were placed on suspended, cancelled or closed markets. We will refund your Bet amount to restore your Account balance to the same state prior to the occurrence of the technical error.
Should you become aware of an error, mistake or omission, you must notify us immediately. You are not allowed to exploit an error, bug, fault or loophole in your use of our Services either in your advantage or to our disadvantage and/or other players.

Placing Bets

When a bet is placed and accepted, the Account is charged the relevant amount. The Player must check whether the bet is correct before confirming it. After the bet is confirmed, it is not possible to cancel or change the bet. We reserve the right not to accept or accept only a partial stake.
When several bets are placed by the Player, they will be settled in the receiving order. Several bets may be treated as one when the Player sends multiple copies of the same bet. STS reserves the right to void all bets in which there may be evidence of collusion between two or more Players or if there is a suspicion that the Account is used by different users.
The acceptance and payout of bets are subject to different limits, in particular: the limit on the number of bets that can be placed, betting market limit, maximum payout limit and a personal player’s limit. The aforementioned limits are subject to change without previous notice and will be stated on the betting note or listed on the Account. STS reserves the right to limit the stakes of bets before accepting a bet and/or change the odds before a bet is placed.
All odds are subject to fluctuation. Any bet that is accepted after the official start time of the event is considered void unless otherwise stated (such as in the case of live in-play bets).
In-Play/Live betting - where we have good reason to suspect that a bet is placed after the outcome of an event/market is known, or after the selected participant or team has gained a material advantage (e.g. a score, sending off etc) STS reserves the right to void (or return) the bet, win or lose.

Valid Bets:

A bet is only deemed to be valid once an ID has been assigned and its status is accepted. The bet can then be viewed in the “my bets” section.
The Player acknowledges that it is their responsibility to make sure that they fully understand the Rules and the T&Cs.
STS is not responsible for a bet not being placed for any reason, including but not limited to computer malfunctions, failure of telecommunication services or failure of Internet connections. We will not honour bets that have been submitted to us, but not confirmed as described above.
The Player shall not employ or make use of any system or artificial intelligence software including but not limited to computers, machines, software or other automated systems designed specifically to defeat or manipulate our software. We will not honour any bets resultant or connected with the use of such systems or artificial intelligence software.

Winnings:

Winnings will be credited to the Account after the confirmation of the result by STS.
Winnings from resulting bets are added to the balance of your betting account.
The maximum payout for each bet to the Player is 100,000 EUR (one hundred thousand euros) for any amount placed and for any type of bet, whether it is a single bet, a multiple bet or a system of more columns (for example, if the sum of the payout of any winning column exceeds the limit of 100,000 EUR (one hundred thousand euros), STS will pay the Player no more than 100,000 EUR (one hundred thousand euros in total).
STS reserves the right to withhold payment of winnings and to declare bets on an event void if we have evidence that the following has occurred: (1) the integrity of the event has been questioned; (2) the price(s) has been manipulated; or (3) match fixing has taken place. Evidence of the above may be based on the size, volume or pattern of bets placed with STS across any of our betting channels. A decision given by the relevant governing body of the sport in question (if any) will be conclusive. If any player owes any money to STS for any reason, STS has the right to take that into account before making any payments to that player.

If a single bet is declared void, the stake amount shall be returned to the Player's Account. In case of a multiple bet, any void selection will have odds of 1.00 or 0/1 and the total odds will be adjusted accordingly (the multiple bet can still be won if all other selections are won).
In the case of a series of bets being placed by individuals or a syndicate to manipulate Betting Rules, STS has the right to withhold/stop payment or winnings until such a time that STS is satisfied no Rules have been broken.
A bet that you request will only be valid once accepted by STS servers. Each valid bet will receive a unique transaction code/ID. STS shall not be liable for the settlement of any bets, which are not issued with a unique transaction code/ID. If you are unsure about the validity of a bet, please check your account history or contact us.
In addition to these terms and conditions, other manually added special rules may be found under ‘Events’ or ‘Markets’ on the Website and shall be considered as a part of the T&C.

12 - DEPOSITS

Deposits can be made only via the Website. The Player can use any method available on the Website. Available payment methods, associated fees and requirements may vary. Further information about the deposit methods is included in the ‘Deposit’ section of the Website.
STS does not guarantee that all payment methods will be available at all times.
A deposit request via debit/credit card into the Account funds the Account in real-time. Other methods might take longer to process.
Funds are held on the Account solely and specifically for using them to place a bet and settle fees or charges that may incur in connection with the use of the Services. The Player shall not treat STS as a financial institution nor expect interests on their deposits.
STS is entitled to suspend or close the Account if there is a reasonable belief that the Player is depositing funds without any intention to gamble. In such circumstances, STS may also be obliged to file a report to the relevant authorities.
STS has the right to impose particular conditions on the use of certain payment methods if enforced by payment providers or regulatory obligations and requirements, or if it is linked to suspicious activity.
STS also has the right to change the list of available payment methods offered at any time.
Unless otherwise stated, all amounts given on the Website are in Euros or its equivalent in another currency. For any transaction which requires a currency exchange, the applicable exchange rate will apply.
Due to the regulatory requirements in relation to AML/CFT, STS reserves the right to verify the identity and also request further verification of the source and origin of the Player’s funds. If the total accumulation of your deposits equals or exceeds 2.000 EUR or equivalent in other currency. The above-mentioned 2.000 EUR amount is calculated on a daily basis, taking into account all deposits effected by you since the establishment of the business relationship or on the basis of a rolling period of one hundred and eighty (180) days.
STS reserves the right to request an image of the debit/credit card (both sides) which was used to make a deposit at any time. To secure personal data, the Player will be asked to hide the CVV code and leave only the first 6 and last 4 digits of the card number visible (remaining digits should be covered). The card holder name must be readable.
The maximum deposit amount per day (24 hours) is 30 000 euros. The minimum deposit amount per transaction is at least 10 euros. The maximum and minimum deposit amount per transaction might change depending on the payment method chosen by the Player. These limits might be subject to individual adjustment upon completing additional checks.
STS does not charge for deposits made by debit card. However, please be aware that some card issuers consider betting transactions as ‘cash’ payments and therefore may charge a cash advance fee. Please check with your card issuer for further details.
STS has the right to request from the Player a proof of payment made to the Account held with STS.
All payments must be made from a payment method on which the Player is named as an account holder. Third-party deposits are not permitted. It is the Player's responsibility not to use payment instruments belonging to a third party.
Exclusively personal payment methods can be used to deposit. Business and company bank accounts, e-wallets, credit or debit cards are not permitted.
STS reserves the right to request any information or additional documentation to confirm who is the account holder of the payment method used. STS has the right not to proceed with the refund of third-party deposits if the Player is unable to provide the requested documentation.

13 - WITHDRAWALS

A request for withdrawal cannot be made while the Player is involved in a gaming session.
The personal data of the Player and the owner of the payment method must correspond. STS reserves the right to request further documentation for proof of identity and verification of the payment method account owner. STS also has the right not to process a withdrawal request until we receive the requested documentation - in such a situation the balance will be credited back to the Account.
STS attaches great importance to the security of your funds, therefore, the maximum withdrawal amount per day (24 hours) shall not exceed 30,000 euros or 3 separate withdrawal transactions. These limits might be subject to individual adjustment upon completing additional checks.
In order to protect your funds from an unauthorized outflow, we might request proof of ownership of the payment method used for a payout that we were not able to verify before. In cases where additional information and/or documents are necessary to approve the withdrawal request, STS reserves the right to reject such a pending transaction.
All withdrawals can only be addressed strictly to the registered Player.
All withdrawals must be made through the same payment method chosen by you when placing a deposit unless we decide otherwise or are unable to do so. If you deposit using a number of payment methods, we reserve the right to split your withdrawal across such payment methods and process each part through the respective payment method at our discretion and in accordance with anti-money laundering policies and regulations. We may request that you redirect your withdrawal or cancel it or request that it is redirected to a different method of withdrawal in accordance with anti-money laundering policies and/or regulations.
Once a withdrawal request is submitted, it can take STS up to 3 (three) business days to process the request. However, STS will do its best to process withdrawal requests immediately.
Funds cannot be withdrawn from the Account unless they have been wagered at least once. Staking bets on table games with minimal loss expectancy (opposite betting) will not be considered valid in fulfilling wagering requirements. Please be informed that a three percent (3%) administrative charge to cover the payment provider fee will be applied for payout requests, referring to amounts deposited with STS that haven’t been used at least once. Before such a payout can be approved, it has to be assessed and confirmed according to our internal policies and procedures.
It is the Player who is responsible for reporting winnings and losses to the tax and/or other authorities in an applicable jurisdiction.

14 - ANTI-MONEY LAUNDERING

No one is allowed to abuse the Website for money laundering purposes. It is unlawful to deposit money which consists of the proceeds of criminal activities. STS reserves the right to refuse or discontinue doing business with a player and to reverse any transactions if it has grounds to suspect that the Player might be involved in criminal activity.
To meet its legal obligations, STS is required to perform ongoing monitoring of its players’ activity. As part of this process, we may request additional documentation and information at any stage of the Player’s activity.
STS reserves the right to withhold any funds on the Account, pending the determination of any investigation if there is a suspicion of a breach of the T&Cs, fraudulent or dishonest activity or in order to comply with any advice, request or instruction from any governmental, regulatory or enforcement authority.
In order to prevent money laundering, all transactions are checked. Fraudulent and suspicious transactions will be immediately reported to the relevant authority such as (but not limited to) the Financial Intelligence Analysis Unit (FIAU) in Malta.

15 - RESPONSIBLE GAMBLING

Gambling under the legal age is a forbidden and STS takes the responsibility of preventing access to the Website by underaged Players with the utmost care. STS may supply the information provided by the Player during registration to authorised credit reference agencies, third party identity verification services and/or fraud prevention agencies to confirm the Player’s identity. Such information will be processed in accordance with our Privacy Policy.
STS is committed to ensuring that its Players gamble responsibly, but we also acknowledge that gambling may be addictive to some and may also negatively affect their lives. Hence, We offer various measures to promote responsible gambling practices. These can be set on the Player’s account by entering the Responsible Gambling subpage and/or by contacting our Customer Support.
Responsible Gambling measures include:
Financial limits to the Account - STS provides the option to the Player to set the deposit limits both upon the registration (so before the Player is allowed to play for the first time) and during the course of the relationship between the Player and STS; STS will provide the option to the Player to set the weekly and/or monthly limit of deposits. STS will not allow the Player to deposit any amount of money that is beyond a limit set by the Player.
The financial limits can be elected, raised and lowered by the Player anytime. STS will lower the maximum loss limit as soon as the request is submitted by the Player.
Self-exclusion - Players also have the right to self-exclude from play for a definite or an indefinite period of time.. The Players are allowed to set the self-exclusion period (of one week, one month, three months, six months, 1 years or) until a specific date.
As it’s possible to revoke any definite or indefinite period of self-exclusion, please be informed that the effectiveness of any self-exclusion agreement depends largely on the commitment of the Player to manage their own behaviour. An exclusion will be most effective if the Player agrees not to attempt to register again.
The revokness is possible only upon a written request sent by the Player to the Customer Support. STS reserves the right to keep accounts closed or deny a reopening request, in order to maintain the safety of the Player as a result of the Responsible Gambling Departments decision.
Any outstanding bets, where the result is not yet known at the time of entering a self-exclusion, will result in the corresponding sums being paid to the Player after the event has been settled, should the bets result in a win. Also, any remaining funds left in the account balance while entering self-exclusion will be returned upon email or chat request.
STS shall have no responsibility or liability to players or any third parties for any gambling activity that takes place (including to refund any losses) if they circumvent our self-exclusion procedures by fraudulent means or by deliberately entering incorrect information. To fully investigate such cases we are entitled to request additional forms of documentation, such as ID in hand and phone/voice verification, according to our internal policies and procedures.
By accepting these T&C, you acknowledge and confirm that you are not excluded from our service. Therefore, no deposits, losses or winnings will be owed/refunded to you if associated with a fraudulently created additional/duplicate account, except for remaining unused balances from deposits, which will be refunded in full.
The Responsible Gambling page contains links to external entities and information which can help in case of addictive gambling. If you believe that you might be addicted to gambling, we encourage you to seek help through these areas of our Website and also contact us through email.
We reserve the right to impose limits and/or suspend players’ accounts if we have the grounds to suspect that the Player might be exposed to gambling related harm.
By entering and playing on the Website, the Player acknowledges the fact that they risk losing money while playing games of luck through the use of the Services. It is the Player’s sole responsibility to assume the losses suffered through the Account.
In order to protect a vital interest of those affected by problem gambling who are in a critical situation and are expressing suicidal thoughts to our agents via direct communication, we reserve the right to contact relevant local authorities to seek immediate action.

16 - PROMOTIONS AND BONUSES

The below general marketing and promotion rules govern the various marketing and promotion offers and apply to the Player when they participate in promotions.
STS may decide to offer promotions with different rules, including but not limited to different qualifying conditions, different wagering requirements or no wagering requirements at all, bonuses payable only on some games or with some games excluded - Specific T&C. They will be available on the Website or sent to the Player by email or otherwise, and they shall form a part of the T&C once accepted by the Player.
Players need to familiarise themselves with all applicable rules before taking part in any promotion.
In case of differences between the T&C and the Specific T&C, the Specific T&C will prevail.
We offer our promotions in good faith to Players who use our Services for entertainment purposes. We reserve the right to cancel or remove the Player’s access to the Services, including participation in our promotions, in case of the suspected abuse of the promotional offer. Also, should we deem it necessary, we reserve the right to terminate the Agreement in such case with immediate effect.
Promotions can only be claimed once per account, which shall mean no more than one promotion per user, IP address, computer device, family, residential address, telephone number, debit card and/or e-payment account, email address, and environment where computers are shared (university, fraternity, public library, workplace etc.) Evidence or reasonable suspicion that the bet or a number of bets were placed in contradiction to the Agreement will lead to the Player not qualifying for the promotion and we reserve the right to suspend the Player from further promotions or to terminate the Agreement with immediate effect.
Abusive behaviour may be considered, but is not limited to, using software and/or opening multiple accounts in order to gain an unfair advantage on the promotion; equal, zero or low margin bets; placing bets in excess of the maximum stake allowed; wagering bonuses on excluded games; placing bets on the same event with a different outcome; collusion; manipulation of software, exploitation of loopholes or other technical forms of abuse or other behaviors, which amounts to deliberate cheating; masking an IP address or using a VPN. Syndicated account creation using multiple identities is also deemed to be abusive and fraudulent behaviour.
STS may offer bonuses which will be credited into the Account. Bonus means any funds or equivalent credited to the Account. Bonus cannot be directly withdrawn or paid out and must be used for placing a bet on the Website. The bonus may be convertible to real money (and available for the withdrawal) subject to fulfilling all rules applicable to the promotion.
Standard wagering requirements for Sportsbook Bonuses are 6 times the initial bonus amount unless otherwise stated in Specific T&Cs. Players can meet wagering requirements playing only with funds from the Bonus Balance. Upon reaching the required wagering requirements, the bonus funds and all associated winnings will be moved to the Real Cash Balance.
Sportsbook Bonuses generally expire 5 days after they have been credited if not used by the Player. Specific Promotions may have different Sportsbook Bonus expiry dates which will be mentioned in the Specific T&Cs.
Any winnings resulting from Sportsbook Bonuses will be added directly to the Account as bonus money. If the Player has an active bonus, the Sportsbook Bonus will be added as a pending bonus.
Under certain circumstances, STS may offer Free Bets to the Player. Free Bets are sports bets of a specific value given on all sports, specific sports, competitions or markets.
The value of any Free Bets is determined by STS and set out on the Website or communicated to players by email or otherwise. Players have no general entitlement to receive Free Bets.
Free Bets generally expire 5 days after they have been credited if not used by the Player. Specific Promotions may have different Free Bets expiry dates which will be mentioned in the Specific T&Cs.

17 - DATA PROCESSING

STS is the data controller for the purposes of applicable data protection laws. The Company respects your privacy and is committed to protecting your personal data which we process. We comply with applicable data protection laws, including, the General Data Protection Regulation (EU) 2016/679 (‘GDPR’, ‘Regulation’), the Data Protection Act (Chapter 586 of the Laws of Malta), subsidiary legislation thereto and any other applicable laws relating to privacy which may be amended from time to time.
The Company has appointed a Data Protection Officer (‘DPO’) who is responsible for matters relating to privacy and data protection. The Company’s DPO can be reached by sending an email at privacy@stsbet.com
STS makes use of personal data which is defined as any information relating to an identified or identifiable natural living person, otherwise known as a ‘data subject’. A data subject is an individual who can be identified, directly or indirectly, by information such as name, identification number, location data, online identifier, or other data relating to their physical, physiological, genetic, mental, economic, cultural, or social identity.
The Company will only process special category data (sensitive data) under strict conditions and with an appropriate legal basis.
We are committed towards compliance. If we need to collect, store or otherwise use a Player’s personal data, We will abide by the following data protection principles:

Lawfulness, fairness and transparency: the processing of personal data shall take place in a lawful, fair and transparent manner;
Purpose Limitation: the collection of personal data shall only be performed for specified, explicit and legitimate purposes and shall not be further processed in a manner that is incompatible with those purposes;
Data Minimisation: the collection of personal data shall be adequate, relevant and limited to what is necessary in relation to the purpose for which they are processed;
Accuracy: the personal data shall be accurate and where necessary, kept up to date. Every reasonable step shall be taken to ensure that personal data that are inaccurate having regard to the purposes for which they are processed, are erased or rectified without delay;
Storage Limitation: personal data shall be kept in a form which permits identification of the data subject for no longer than it is necessary for the purpose for which the personal data are processed;
Integrity and Confidentiality: personal data shall be kept confidential and stored in a manner that ensures appropriate security. Personal data shall not be shared with third parties except when necessary and with a justifiable legal basis.

We collect and process personal data relating to Players in connection with their use of this website and our relationship with them. This personal data may include:

Information the Player provides us with when registering on our website, including but not limited to: first and last name, date of birth, gender, home or other physical address, email address, phone number, other information included on the documents the Player has provided us with;
Information about the Player’s use of our website, including but not limited to information about when, how and where they use the Website;
Details of transactions the Player carries out via our website or in connection with usage of our website, including but not limited to information about game and betting history, patterns and preferences, including participation in any tournaments, promotions, information about your deposit, withdrawals, bank account and card details;
Information the Player provides us within any correspondence;
Any other information, that is required by law including, but not limited to information about Player’s source of wealth and source of funds;
Information about any possible criminal or money-laundering activity which our system detects;
Any other personal information the Player provides us with in connection to the usage of the website.

As the requirement to provide the personal data is a contractual one, Players are not obliged to provide us with their personal data, but a failure to do so will result in us not being able to provide them with the requested services.
We may automatically collect certain data and receive personal data about Players where they provide such information through the services or other communications and interactions on the website.
STS processes personal data upon lawful basis for doing so:

Where it is required in accordance with legal or regulatory obligations (including, but not limited to for the registration process, verification of the accuracy of the personal data, to monitor the gambling patterns and to identify possible responsible gambling concerns, to monitor and prevent money-laundering and other criminal offences or fraudulent behaviour);
To perform our obligations arising out of the contract we have with a Player i.e. to enable the usage of our website, to provide customer support, to undertake any necessary security and identity verification checks, to process any of online transactions, to enable participation in tournaments, and for all other actions taken by us to guarantee efficient usage of the service;
Where the Player has given their consent(including, but not limited to, sending offers and promotions and provide information regarding our products and services);
In some cases STS may use the personal data where it is in its legitimate interests (including but not limited to preparing statistics, analytical reports, to monitor Players’ gambling activity to offer a better service), except where such interests are overridden by Players’ interests or fundamental rights and freedoms which require protection of personal data.

Except as described within the T&C, we will not intentionally disclose the personal data that we collect or store to third parties without the Player’s explicit consent. We may disclose information to third parties in connection with the above mentioned purposes, in the following circumstances:

To provide our products and services, we may share information with companies within the Group of Companies STS.Bet limited belongs to, but also third parties who are engaged in providing the services like platform providers and payment providers;
Any third parties who we engage to provide services to us, including but not limited to auditors, professional advisors, financial consultants, identity verification agencies, risk and fraud agencies, communication services and legal authorities etc;
Any potential acquirer, successor, or assignee as part of any proposed merger, acquisition, sale of assets, or similar transaction in which information is required to be transferred to one or more third parties as part of such transaction;
Any law enforcement body which may have any reasonable requirement to access the Player’s personal data for the purposes of the prevention, investigation or detection of crime;
Any regulatory body or authorised entity where required or permitted by law, which may have any reasonable requirement to access Players’ personal data.

All our third-party service providers are required to take appropriate security measures to protect the personal data in line with our policies. Moreover, we only permit them to process personal data for specified purposes and in accordance with our legally binding agreements.
The information that is provided to us may be shared with third parties including regulators, public authorities and law enforcement agencies situated in other European Economic Area (‘EEA’) Member States or in countries outside of the EEA. We will only transfer personal data outside the EEA after taking the necessary steps to ensure that Players’ privacy rights continue to be protected, as outlined in the T&C and in accordance with applicable data protection laws.
The personal data that we process for the above mentioned purposes shall not be kept for longer than is necessary. We retain personal data for as long as we need it to comply with our obligations under applicable law, to enforce our agreements and, if relevant, for the establishment, exercise and defence of legal claims.
STS will actively review the personal data it handles, processes and stores, and will delete or anonymise it in a secure manner when there is no longer a legal, business or customer need for it to be retained.
In those cases where it is not possible to specify in advance the period for which personal data will be retained, We will base our determination of the following criteria:

the purpose(s) was for which Player’s personal data was collected;
whether there are any statutory obligations, obliging us to continue to process your information;
whether we have a legal basis in place to continue to process your information, including but not limited to consent;
the value attached to the information;
whether there are any industry practices stipulating how long information should be retained;
the risk, cost and liability attached to such retention; and
any other relevant circumstances.

We take appropriate security measures to protect against loss, misuse and unauthorised access, alteration, disclosure, or destruction of your information. The Company has taken steps to ensure the ongoing confidentiality, integrity, availability, and resilience of systems and services processing personal information, and will restore the availability and access to information in a timely manner in the event of a physical or technical incident.
As data subjects the Players have certain right in relation to their personal data including:

Right to access - the right to ask us for copies of their personal data that is being processed. There are some restrictions which means the Player may not always receive all the information we process;
Right to erasure - the right to ask us to delete the personal data in certain circumstances. This is not an absolute right and shall depend on our established retention periods;
Right to object - the right to object and request that we cease the processing of the players’ personal data where we rely on our ona third party’s legitimate interests for processing personal data or a task carried out in the public interest;
Right to portability - a Player may request that we provide them with certain personal data which they have provided to us in a structured, commonly used and machine-readable format. Where technically feasible, the Player may also request that we transmit such personal data to a third-party controller indicated by them;
Right to rectification - the right to update or correct any inaccurate personal data which we hold;
Right to restriction - the right to request that we stop using the Player’s personal data in certain circumstances including if they believe that we are unlawfully processing the personal data or the personal data that we hold about the Player is inaccurate;
Right to withdraw the consent - where our processing is based on a Player’s consent, they have the right to withdraw their consent. Withdrawal of the consent shall not affect the lawfulness of the processing based on the consent prior to the withdrawal of the consent;
Right to be informed of the source - where the personal data we hold about a Player was not provided to us directly by them, they may also have the right to be informed of the source from which their personal data originates; and
Right to lodge a complaint with a supervisory authority - the Player may contact out DPO (contact details provided above) should they require any clarification or need to discuss matters relating to the processing of their personal data. However, in case they are not satisfied with the outcome, as a data subject, they also have a right to lodge a complaint with the Information and Data Protection Commissioner via the submission of a report by conventional mail to Information and Data Protection Commissioner, Floor 2, Airways House, High Street, Sliema, SLM 1549, Malta or by email at idpc.info@gov.mt Also, they may seek to enforce their rights through judicial remedy.

No fees are applicable when Players are exercising their rights. Moreover, they will be provided with a response without undue delay, and in any event within one month from which starts running as soon as their identity is verified.
Following Players’ request to exercise rights, the Company may need to request specific information from them to help verify their identity. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.
We may use automated decision-making in order to fulfil obligations imposed by law to which we are subject. By way of example, to fulfil our obligations in relation to fraud, tax evasion, suspicious betting pattern reporting, providing alerts for responsible gaming amongst others.
We may also use automated decision-making in the limited instances when this is necessary for entering into, or the performance of, a contract entered between us and the data subject. Decisions on the basis of profiling are not taken automatically without human intervention. Moreover, the process is based on our interest regarding providing customised, quality experience for the players and reward loyalty of the players. Players have the right to object to the processing of their personal data for automated purposes at any time by contacting us via privacy@stsbet.com
We may use personal data for the purposes of automated decision-making when displaying marketing material and personalised advertisements based on Players’ preferences or interests. For instance, we may show them adverts for certain games or VIP/Loyalty program offers depending upon their activity. When such processing takes place, we will request Players’ specific and explicit consent and will always provide them with the option to opt out.

18 - INTELLECTUAL PROPERTY

All content, trademarks, trade names, logos, and icons are the sole property of STS or its affiliates, therefore, they are protected by copyright laws and international treaties and provisions.
The Player does not obtain any intellectual property rights to materials on the Website, other than what is set out directly in the T&Cs. The Player is not authorised to delete any copyright notices or other indications of protected intellectual property rights from the materials on the Website.
Images displayed on the Website are either the property of STS or its affiliates or partners. The Player is not authorised to post, upload, reproduce or distribute any information, software or other material protected by copyright and/or any other intellectual property rights (as well as rights of publicity and privacy) without first obtaining prior written consent.
The Player shall use the content and information for personal, non-commercial use only and agree not to copy, reproduce, transmit, publish, display, distribute, commercially exploit, tamper with or create derivative works of such material and content.

19 - INDEMNIFICATION

The Player agrees to defend and indemnify STS and its employees, directors, and officers to hold them harmless from and against all claims, damages, losses, liabilities, and expenses, including without limitation, reasonable attorney’s fees and costs, arising out of or in any way connected with:
Access or use of the Website or Services.
Violation of T&Cs.
Breach of any applicable laws and/or regulations.

20 - TERM AND TERMINATION

The term of the Agreement shall be for an indefinite period of time. Should the Player wish to terminate the Agreement, they may do so at any time by sending an email notification to Customer Support, notifying us that they wish to close the Account for an undefined period of time (Account Closure). In case of an Account Closure the Player shall not be able to carry out new transactions. The Account can be reopened via a customer’s request if they contact STS Customer Support and the Agreement will be re-entered.
Where any outstanding bets were settled and resulted in a win after an Account closure was made, potential winnings will be paid to the Player upon email or chat request.
There is no general right to participate in the Services. STS is entitled to terminate the Agreement due to safety reasons. STS may do so at any time by sending an email notification to a Player, notifying them that their Account will be closed or suspended.

21 - DORMANT ACCOUNTS

The “Dormant Account” is an Account where no login has been recorded for twelve (12) consecutive months. STS might contact you to inform you about the consequences thereof.
Once an Account becomes a Dormant Account, STS may apply a five (5) Euros per month administrative fee to your Account for maintaining a Dormant Account. Should the account balance be less than any Dormant Account Fee to be deducted, only the available balance in the account will be taken. STS will inform you in advance before applying any fees.
You may reactivate a Dormant Account by logging into that Account.
We reserve the right to close Dormant Accounts with no real money balance.
In order to request a payout from a Dormant Account, we require a full verification to be completed (including but not limited to ID, address and payment method verification). For more information, please contact Customer Support.

22 - LIMITATION OF LIABILITY

STS does not guarantee an uninterrupted availability or the serviceability of the Services. The Games and Services offered by STS are available to the Player using only the current state of technology.
In case third-party user interfaces are used by the Player, the Player accepts that applications may not display complete information about their gambling.
STS supplies steady Services on the Website. Nonetheless, STS does not take responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communication line failure, theft or destruction or unauthorized access to, or alteration of the Website or Services.
A Player’s computer equipment or mobile device, and Internet connection may affect the performance and/or operation of the Website. STS does not guarantee that the Website will operate without faults or errors or that the Services will be provided without interruption. STS does not hold any liability for failures or issues that might arise due to a Player’s equipment, Internet connection, Internet or telecommunication service provider.
STS does not hold any liability for any interruption or errors of Games or Website downtime. Furthermore, STS holds no liability for the existence of or damage caused by damaging components on the Website or the corresponding server and/or viruses which could lead to any damage to the computer or software of the Player. Moreover, all winnings from bets, wagers and/or stakes placed on any Games which contain an error shall be voided and STS shall only be responsible to return the respective bet, stake or wager placed to the Player.
STS does not hold any liability for damages caused by mistakes in data entry, storage and/or processing of the data and by the incompleteness and inaccuracy of transmitted data. STS also reserves the right to correct obvious mistakes during the storage and processing of results, including but not limited to, mistakes relating to the identity of the Players, wagers etc. If such a mistake occurs due to errors or software problems, causing a game to miscarry and/or abort, the game will be deemed void, and the wagered amount will be refunded to the Player. STS also reserves the right to limit and/or refuse bets, whenever it deems this to be necessary due to any errors, software malfunctions or similar circumstances.
Under no circumstances shall STS be responsible for any loss or damage resulting from the use of the Website or Services, from any content posted on or through the Website or Services, or from the conduct of any players of the Website.
Under no circumstances shall STS or any of its directors or employees be liable to the Player for any damages whatsoever, such as (but not limited to): incidental or any type of consequential damages, which may arise from, or in connection with the Player’s use of the Website or Services, including (but not limited to) quality, accuracy or utility of the information provided.
STS is not liable for any damages caused by the incorrect or faulty use of the Account by the Player or third parties.
STS does not hold any liability for any loss of winnings caused by Games that are interrupted.
STS shall in no event and under no circumstances, be liable for any losses and/or damages that are deemed or alleged to have resulted from or caused by its Internet Site or its content, including, without limitation, any person’s use or misuse of the Internet Site or its content, delays or interruptions in operation or transmission, communication line failure, or any errors or omissions in content.
In case of infringement of the T&Cs by the Player, the Player shall indemnify STS from any claims by third parties and bear any losses, costs or damages resulting thereof.
STS shall not be held responsible for any typing, technical or human error in the operation of the Services. In the event of any error, STS reserves the right to void any affected bets or correct the error. Where a correction by STS changes the terms of a bet, the Player will be given the opportunity to accept the revised terms prior to the bet being deemed void.
The foregoing limitation of liability shall apply to the fullest extent permitted by the law in the applicable jurisdiction, and in no event shall the STS cumulative liability to the Player exceed the amount of money transferred or deposited on the Website in relation to the transaction giving rise to such liability.

23 - COMPLAINTS

Our main goal is to provide excellent customer service to resolve any issue which can arise. However, if the Player has any complaints, they can always address them and contact our Customer Support team. Complaints need to be addressed via email complaints@stsbet.com only. STS Customer Support agents shall reply to the Player confirming the registration of the complaint as soon as possible.
We are not accepting complaints placed via social media.
To deal with the complaint as fast as we can, it must contain clear information about the Player’s identity (name, surname, username, registered email and residential address), as well as all relevant details about the issue (the name of the game, time and date of an incident with a clear explanation).
The Customer Support agents will use their best efforts to promptly resolve a reported issue internally. The whole complaints process should take no more than 10 days from the date on which the complaint is received. In certain circumstances, this period may be extended by a further 10 days.
An informal approach is appropriate when it can be achieved, but if concerns cannot be satisfactorily resolved informally, then the formal complaints procedure should be followed.
We strive to ensure that all users are informed of our final decision and also receive orientation about the necessary steps to take an official dispute to a registered Alternative Dispute Resolution Body, also known as an 'ADR'. An 'ADR' is an independent third party, which mediates disputes and assesses all the facts and information provided by both parties and issues an impartial decision on the matter. If you feel that the complaint has not been resolved and/or you are unhappy with how the case was concluded, you can contact eCOGRA: Telephone Number: +44 20 7887 1480 https://ecogra.org/ata/policies_procedures.php.
Alternatively, Players may use the European Commission’s ODR platform: https://ec.europa.eu/consumers/odr.
If the Player still feels that their complaint has not been resolved to their satisfaction, they can bring the dispute to the Malta Gaming Authority (MGA). You may do so by contacting the MGA player Support Unit at the following link: https://www.mga.org.mt/support/online-gaming-support/.
Regardless whether you lodged a complaint to either the ADR entity or the MGA, this does not affect your right to bring proceedings against STS in any court of competent jurisdiction.

General Terms and Conditions